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GENERAL INFORMATION

Your customer relationships are essential to your success. Infor® CRM is an award-winning CRM solution that delivers a complete view of customer interactions across your sales, marketing, customer service, and support teams, so they can collaborate effectively and respond promptly and knowledgably to sales opportunities and customer inquiries—both in the office and in the field.

Rich customer profiles and sales productivity tools in Infor CRM help users identify opportunities and streamline sales activities, while sales management tools, analytics, and proactive alerts drive accurate forecasting, informed decision making, and effective team and territory management. Best-practice process automation in Infor CRM accelerates your strategic advantage by recommending and performing winning actions that drive results.

Integrated marketing and customer service ensures calibration across teams in the business of acquiring new customers and delivering an exceptional customer experience.

 

Infor CRM is an award-winning solution that delivers a comprehensive connectivity of customer interactions across your sales, marketing, customer service, and support teams to maximize your most important corporate asset—customer data

KEY FEATURES
Infor CRM Mobile extends rich functionality to smartphones and tablets, giving your mobile workforce a strong competitive advantage. Interactions with native device features such as mapping, dialing, and email further streamline the mobile user experience. Receive over-the-air updates automatically at no additional charge.
Rich customer profiles and sales productivity tools help users identify opportunities and streamline sales activities. Simultaneously, sales management tools, analytics, and proactive alerts drive accurate forecasting as well as effective team and territory management. Best-practice process automation recommends and performs winning actions that drive results.

Attain unparalleled flexibility and control in how you deploy, use, and pay for your CRM solution. Cloud, on-premise, hybrid, and mobile options accommodate your business needs. Buy, finance, or subscribe while maintaining full control of your data. Select from and mix multiple license types to lower TCO and align diverse user requirements.

ADDITIONAL INFORMATION
  • Access for everyone
  • No install mobile
  • Embedded CRM inside Microsoft® Outlook® with Infor CRM Xbar for Outlook®
  • Standard open APIs & integration options
  • Seamless integration with back office systems via Infor ION®
  • Real-time personalized offers via embedded Infor marketing automation software
  • Modern architecture with adaptable platform to meet unique customer needs
  • Available in French, English, German, Russian, Italian, and Chinese
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